Booking Conditions

CANCELLATION

Local Destination Booking

All booking classes:
Free: up to 60 minutes before departure
100% of the fare: less than 60 minutes before departure

Book by the hour (incl. Long Distance Trips 100 km and more):

All booking classes:
Free: up to 6 hours before departure
100% of the fare: less than 6 hours before departure

WAITING TIME ON PICK-UP

Free waiting time for all pick-up locations except the airport:
15 minutes from the agreed pick-up time.

Free waiting time for airport pickup (only if flight number is given):
All booking classes: 60 minutes, starting from actual landing.
If no flight number was specified when booking, the regular waiting time of 15 minutes applies, regardless of the actual arrival time.

Extension of waiting time for all pick-up locations:
Destination Booking:
The passenger can ask the driver for additional waiting time. Extending the waiting time cannot be guaranteed. The driver will decide whether this is possible or not, depending, for example, on his future journeys on his schedule.

Book by the hour:
The book by the hour booking starts with the arrival of the customer or after the waiting time has elapsed; the driver will stay booked for the passenger for duration of the reservation.

MEETING POINT WITH THE DRIVER FOR AIRPORT PICK-UP

(only if flight number is specified)

Outside the passengers exit point or baggage claim area at the gate assigned to the specified flight number, unless a curb side pick-up is agreed upon. The driver will be holding a pickup sign with the name of the passenger. If the driver cannot be found, please contact Black Limousine Montreal at (514) 512-3512.

STOP-OFFS

Destination Booking:
Stop-offs are possible if the request is indicated in the "Special requirements" field under PASSENGER DETAILS and confirmed in writing by Black Limousine Montreal. A spontaneous stop-off on site will be possible only with the driver's agreement. For stop-offs, additional kilometre charges and additional waiting times may apply, see Additional kilometres and Waiting Time at Pickup sections.

Book by the hour:
The driver can be informed of any desired stop-offs directly on site. If you have a specific wished route when booking, please share it under "Special requirements" in PASSENGER DETAILS. As long as the stop-offs are within the booked time window, no additional fees will be charged. However, additional kilometre fees may apply, see Additional kilometres section.

FREE KILOMETRES

Destination Booking:

All the kilometres necessary to make the booked destination ride.
If the included kilometres/ mileages are exceeded, additional kilometres/ miles will be charged according to section CHANGES TO BOOKING - Additional Kilometres/ mileage.

Book by the hour:
If the ride ends in the same city as started, all kilometres/ miles are included. If the ride does not end in the same city as started, all kilometres/ miles during the booked time period are included. For the return of the car and driver to the origin extra costs plus taxes per kilometre/ mileage will be charged, considering the shorted distance between destination and origin.

CHANGES TO BOOKING

Extending the booking period for booking by the hour
In order to extend the booking, the customer must inform Black Limousine Montreal and receive a confirmation before starting the journey. If you would like to spontaneously extend it on site, the driver will decide whether this is possible depending on connecting trips. It is only possible to extend it in 1 hour blocks for a fee.
Additional Kilometres/ mileage
Destination Booking:
Should the number of kilometers actually driven be higher than the number of kilometers booked, due to additional stops or other inquiries from the passenger, additional costs per km will be charged depending on the booking class:

EXTRA COSTS DURING THE RIDE

Any extra costs that may incur during the ride, will be charged after the ride to the method of payment the original booking was made with. The booking customer is responsible for the resulting extra costs.

NONCONCLUSION OF THE RIDE

Passenger does not turn up
If the passenger does not arrive at the agreed pick-up location without canceling the booking within the free waiting period after the agreed pick-up time and if they cannot be reached via the telephone number stated in the booking, this will be regarded as non-appearance. In this case, the journey will be invoiced at 100%.

Driver does not turn up
If the driver does not arrive, the passenger must contact the driver directly. The passenger will always receive the telephone number by SMS at least one hour before departure and through the Website. If the driver is not available, please contact the Black Limousine Montreal Service Hotline at (514) 512-3512 and we will find an alternative solution for the transfer.

Passenger prevents transport
If the passenger decides to refrain from a journey because the driver refuses special services (e.g. transport of children, animals, bulky luggage), which the transport service provider previously did not agree to, the total amount of the fees agreed for the journey remains payable, less any expenses saved.

Refusal of the ride by the driver
The driver may refuse to carry out the journey if the passenger does not comply with the rules in the vehicle or if he or she suspects that the person booking or the passenger is part of an illegal organisation or uses the services in an illegal manner or for illegal purposes.

NUMBER OF PASSENGERS AND LUGGAGE

The number of passengers and luggage permitted varies between booking classes. The current details are displayed when you select the booking class while booking.

GENERAL INFORMATION

Rules in the vehicle

The following rules apply to every trip:

  • No smoking in the vehicle
  • Seat belts must be worn
  • Vehicle must be treated with care

In the event of non-compliance with these rules and inappropriate behaviour such as vandalism and activities that make the driver feel unsafe or uncomfortable, the total amount of the agreed fees remains payable, less any expenses that may have been saved. Additionally, Black Limousine Montreal may claim compensation from the user or passenger for the necessary repair of damage to the vehicle or cleaning dirt in the vehicle caused by the passenger that exceeds the usual level.

Vehicle & Booking classes

The vehicle pictures shown on the platform serve exclusively to illustrate the different vehicle classes that belong to the individual car categories. Please take into consideration that any of these vehicles could be assigned to your reservation when choosing the desired category. The availability of some vehicle’s classes may also vary depending on the booking location.

Transport of children, animals, and excess luggage

This information must be entered in the "Special requirements" field under PASSENGER DETAILS when booking.  If you would like a child seat, the age, approximate height, and weight of the child are required. If this information is not included in the booking, the trip may not be carried out due to safety regulations depending on the legislation of the province and country in which the trip takes place. The trip will be fully charged.